Refund Policy
Last updated: March 1, 2023
Thank you for ordering from BroadFenlane. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which a refund might be issued. If you have any queries or concerns about this policy, please contact us at +44 20 7946 0958.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-refundable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [[support]] and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Contact us at +44 20 7946 0958 for questions related to refunds and returns. Or visit our website broadfenlane.site for more information.
We are dedicated to ensuring you have a happy experience at BroadFenlane. If your order doesn’t arrive as expected or you have concerns, we’ll work with you to correct the issue.
Please note that all transactions are processed in £. For online orders, refunds will be processed accordingly to the currency used for the original transaction.
Return your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.